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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-16-2019 10:45 AM

HP Recommended

I have a bunch of old PolyCom Sound Point IP 335 that I inherited from past employees that have left, they NEVER upgraded or patched them. 

 

I am not familar to PolyCom phones how can I upgrade to the newer 4.0.x versions? 

SIP Software Version 3.3.5.0247

BootROM Software Version 4.3.1.0440

 

I have built a TFTP server and I upgraded SIP Software Version 3.3.3.0069 to 3.3.5.0247, but when I try to get to a 4.0.x it states "Image incompatiable". I understand that this is most likely a BootRom issue but how can I fix this? Or can it even be upgraded? All the files are so complicated 

1 REPLY 1

‎10-16-2019 11:29 AM

HP Recommended

Hello @justinmcivor ,

 

Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Jan 04, 2013 Question: What does the message "Image is not compatible" mean?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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