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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-17-2024 02:39 PM

HP Recommended
Product: Polycom SoundStation IP 5000

I have been search all over for the correct software files to download to an FTP server but I cant find them. I may have found the correct 4.01 software but I cant find the correct boot files that I need. Could someone please point me to where I can download the software? I have looked all over the HP site and it doesn't show any software for this model.

2 REPLIES 2

‎09-17-2024 08:40 PM

HP Recommended

Hi @Hayz52 , Welcome to Poly HP Support Community.  
 

Due to limited support, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs or thumbs up and marking my post as an Accepted Solution.

 

Regards,

Salman

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‎09-18-2024 12:42 AM - edited ‎09-18-2024 01:03 AM

HP Recommended

Hello @Hayz52 ,

 

welcome to the HP Poly community. These phones are end of life and end of support

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

Buried deep in this post are some surviving links:

 

The above contains the right 3111-30900-001 files for the SoundStation IP 5000

 

EDIT: Once the unit is updated to UC Software 4.0.14 you can use the built-in option to upgrade to the final UC Software 4.0.16 for this end-of-life product.

 

Via Utilities => Software Upgrade:

 

SteffenBaierUK_0-1726642934217.png

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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