User needs to press Send to dial a number

[MatusK]

I experience an issue when user opens a line or start dialing number it will not dial until 'Send' is pressed. I understand that this is connected with Dial Plan Impossible Match Handling parameter in Poly Lens. I work on two tenants and in one it is locked with a note Microsoft Teams Policy.  It is not happening on all devices within tenant. Devices in tenant: VVX 150/201/250, there is no pattern in occurrence. In documentation I failed to find more on this topic. I can choose a value in range 0-3. 

Can anyone give me some thoughts, insight or guide on this matter? 

Thank you

[M_Salman]

Hi @MatusK, Welcome to Poly HP Support Community.  

Kindly refer to our previous FAQ post link, this might help you.

[FAQ] Unable to Dial number if Off Hook or on 2nd Call in a ... - HP Support Community - 8765880

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos, thumbs up, or thumbs up and marking my post as an accepted solution.

Regards,

Salman

[MatusK]

I will have to deploy solution via Poly Lens, which policy level would you suggest?

[M_Salman]

Thank you for the confirmation.

The Policy depends on setup, device, model, site, etc. Please refer to the below link.

[FAQ] Unable to Dial number if Off Hook or on 2nd Call in a ... - HP Support Community - 8765880

If you are still facing the issue, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos, thumbs up, or thumbs up and marking my post as an accepted solution.

Regards,

Salman

[MatusK]

May I ask why you repost same thread from 2011? I mentioned that this is not feasible solution for me. HP incorporated Poly, Poly has Lens as a management tool. Suggest something from this area or leave it be. Sincerely MatusK

[SteffenBaierUK]

Hello @MatusK ,

welcome to the HP Poly community.

The phone software has not fundamentally changed since day 1. The FAQ post, created by myself all these years ago, tries to explain how the dialplan works, what parameters can be used, and how to troubleshoot it.

This was before Poly Lens but the functionality on the phone is still the same. Please try and work using the FAQ.

If this fails, I suggest you contact our Support organization in your region as already suggested by @M_Salman . Details are in my Signature.

Best Regards

Steffen Baier

[MatusK]

Hi Steffen, i created a Digitmap for testing phone. We have this dialplan on Teams:

Name                                  Pattern         Translation

External Emergency      ^12$            +421553009700

Internal Emergency       ^13$            +421553009700           

Bridge                                ^14$            +442037874277

International                    ^000(.*)$    +$1

National                             ^0(\d*)$     +421$1

Local                                  ^(\d{7})$     +42155$1

Extension                         ^(9\d{3})$   +42155300$1

Digitmap: 1[2-3-4]|000x.T|0x.T|+x.T|xxxxT

Digitmap timeout:3|3|3|3|3

This is configured on Device Group Policy

Dial Plan Impossible Match Handling: 3

Dial Plan Impossible Match Timeout: 3

Device in use: Poly Edge E220 SW version: 8.2.1.0820

Device is not taking Digitmap from Lens!

I fail to see where is the catch.

[SteffenBaierUK]

Hello @MatusK ,

welcome back to the HP Poly community.

As a next step, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[MatusK]

Hi Steffen, Support has been contacted let's where this would lead. 

[MatusK · Accepted solution]

Issue is resolved. Dialplan setting needs to be applied on Site level in this setting Call Configuration->Global Settings->Dial Plan. I have used Dial Plan Impossible Match Handling: 3 and Dial Plan Impossible Match Timeout: 3. It will be SIP GW to decide if call will be connected or dropped.