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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-09-2013 03:23 PM

HP Recommended

I currently own a polycom soundstation 7000.  I have 2 external mics connected.  Since I've had the phone, users on the other end have complained about horrible, muffled sound.  The only way for the user to hear you is to be right up on the microphone.  This has been a common issue and I'm not sure what we can do to fix.  If a user is walking around the room speaking, its almost impossible for the users calling in to hear.  I can't find any sort of sound guide to see if there are setting to help reduce the echo, etc.  If anyone has any advice, please let me know.  Our conference room is not very big.

2 REPLIES 2

‎07-09-2013 11:52 PM

HP Recommended

Hello rrla,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

http://community.polycom.com/t5/VoIP/FAQ-VoIP-frequently-asked-questions/td-p/4205

 

Are you using the correct microphones?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-10-2013 07:49 AM

HP Recommended

Yeap.  I have 2 externals.  Doing the audio test from the phone confirms they work.

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