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‎10-22-2024 12:35 PM

HP Recommended
Product: Trio C60-M

Is there a Difference between the Trio C60 and the Trio C60 M?  I am trying to provision the Trio C60 M for SIP only no web apps.   I cannot get it to contact the provisioning server.  It keeps asking for Number in the Server Use position,

we use a username and password combo.   I have tried many different configurations and profile settings as well as 3 different firmware versions.  Was on 5.9.5 originally  also tried 7.1.1.0746 and 7.2.0.12361 still no change.

My question is this the wrong mode to use for sip only , or is there a way to make it work.   Searched this site and other with no success.

 

Thank you in advance.

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1 REPLY 1

‎10-22-2024 02:26 PM

HP Recommended

Hello @NeatoneII ,

 

welcome to the HP Poly community.

 

Your post was placed in a section unsuitable for your question and I have moved it in my role as a community volunteer. It was moved to a section that is more suitable for you or has a specific dedicated section. There is no action required from your end.

 

I would suggest you have a good look through the VoIP FAQ as most use cases should be covered. We have an initial section covering Provisioning.

 

Maybe try and post some logs or backups or screenshots so volunteers can have a look.

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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