Using VLAN ID with Soundpoint IP550 on 4.0.8

Anonymous · ‎03-27-2018

I have a brand new polycom IP 550 that I am using in an environment filled with IP 331s. The version on this new phone I have is 4.0.8.1972 whereas all of my other phones are on 3.2.3.x

With new phones, usually all I have to do is change the server type to TFTP, put in a server address, and set my VLAN ID by simply entering the numeric value (200 in our case).

For some reason, the more modern version of the software doesn't seem to be cooperating when I go through those same steps. The 550 doesn't seem to even communicate with the network and pull an IP.

I have used the VLAN Detection in both Auto and more recently "custom" but neither has worked. I read in the manual about potentially using a string rather than a numeric number for the VLAN ID but I am not sure if it applies to this situation (or where to apply it).

Can someone provide me with clarification on what needs to be done to get the same results I have with the phones on older versions of the software?

SteffenBaierUK · ‎03-29-2018

Hello @aperry1918,

welcome to the Polycom Community.

First of all I would suggest an Upgrade to the latest 4.0.13 Software.

The community's VoIP FAQ contains this post here:

Jul 10, 2013 Question: How can I use VLAN's with Polycom phones?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-29-2018

I had already read through those instructions.

I guess my question still stands- is my issue that I simply entered "200" as the VLAN ID but really I should make it "Custom" and enter the string "VLAN-A=200;" in the field for VLAN ID?

I also can't seem to get the phone to pull an IP address so doing anything via the browser is off the table at the moment.

Let me know what you think,

Alex

SteffenBaierUK · ‎03-29-2018

Hello @aperry1918,

The VLAN ID on the Phone or the Web is numerical.

Providing the VLAN ID via a DHCP Server is described in detail.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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