Solved: Using Wireshark to monitor sip traffic on Polycom VVX phones... - HP Support Community

Anonymous · ‎06-02-2016

Hello, I pulled up a post from 2014 where a user was trying to accomplish this. In the reply, there was a command line given, , that enables the pcap captures on the phones. When I try to add this line to my set's config file in our DHCP server, the phone will not accept it and will not finish loading. My VVX600 is a version 5.4.2.2834. Is there a different command line for this model? Thanks Dale

SteffenBaierUK · ‎06-02-2016

Hello daleshew,

welcome back to the Polycom Community.

Did my reply to your initial Post => here <= help you?

If yes then marking it as solved can help other users.

In regards of your new question the community's VoIP FAQ contains this post here:

Jul 11, 2014 Question: How can I capture the network traffic of the phone remotely?

Resolution: Please check => here <=

The above explains in detail how the remote capture works and what parameters are required.

The DHCP Server itself will not hold any configuration as this simply uses an Option 160 or 66 to point the phone to a provisioning server. The server itself will hold the modified configuration.

Without showing us an example of what you have tried to change it would be a guessing game.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎06-02-2016

Hello daleshew,

welcome back to the Polycom Community.

Did my reply to your initial Post => here <= help you?

If yes then marking it as solved can help other users.

In regards of your new question the community's VoIP FAQ contains this post here:

Jul 11, 2014 Question: How can I capture the network traffic of the phone remotely?

Resolution: Please check => here <=

The above explains in detail how the remote capture works and what parameters are required.

The DHCP Server itself will not hold any configuration as this simply uses an Option 160 or 66 to point the phone to a provisioning server. The server itself will hold the modified configuration.

Without showing us an example of what you have tried to change it would be a guessing game.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-03-2016

Hello Steffin,

I've attached a word document showing the settings that I am trying. When I import the phone's config file from my PC, I am able to see one of the commands when I export it back out. The attachment will show everything. Also, on the Jul 11 the post, will the port, username, and password be the same for my set? I tried other settings but they didn't work either.

Thanks.

Dale

Using Wireshark to monitor sip traffic on Polycom VVX phones remotely.

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