-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Using a Poly CCX phone as a Zoom Phone Appliance

Create an account on the HP Community to personalize your profile and ask a question
06-07-2021 10:03 AM
Hello all,
our partner Zoom has added our CCX 600 (using EagleEye Mini USB) or the CCX 700 as a Zoom Phone Appliance
EDIT: Since Zoom Room App 5.10 or later also the CCX 400 or CCX 500 Hardware Revision K, L or later is supported as shown >here<
The UC Software should upgrade to 7.1.1 and the Zoom Appliance is 5.6.6 (1240)
Users can set up a Poly CCX 600 or CCX 700 device with a dedicated Zoom client. From the home screen, users can interact with the following features: multiple lines, voicemail, call/transfer/conference, escalate to Zoom meeting and join / start/control that meeting. In addition, users can access information about recent meetings, their schedules, and their favorite contacts. User presence and call history are also displayed.
Zoom Phone calling features supported :
- Call hold/resume
- Mute
- Call transfer
- Consultative
- Direct transfer
- Transfer to Voicemail
- Call waiting
- Call conferencing
- Shared Line / Shared Line Group
- Voicemail
- Dial by name
- Do not disturb
- Caller ID block
- Call Queue Group
- Call logs
- Emergency calling
Adding the Device in Zoom
After a factory restore the phone will automatically be added to Zoom and download the new 7.1.1 software:
The CCX running the Zoom application
And once the provisioning is complete the User is signed in
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-12-2022 08:07 AM
Hello all,
as of Zoom Room App Version 5.10 the CCX 500 is supported as well with the following caveat:
- Only Poly CCX 500 Hardware Revision K, L or later is supported:
000018.427|so |*|00|Platform: Model=CCX 500, Assembly=3111-49710-001 Rev=K Region=0
Using any other CCX 500 Hardware revision prior to at least K or other models will show:
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN