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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-04-2025 01:53 PM

HP Recommended

I have a VVX1500 that we are trying to get functional so that we can replace a unit that is no longer working. This was new in box but not usable. Just keeps rebooting.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2025 04:17 PM

HP Recommended

Hello @jkuder70 ,

 

a community search finds >this< old post I responded to.

 

At your own risk as I am not aware that the VVX 1500 software is still hosted anywhere other.

!!! AT YOUR OWN RISK !!!

VVX 1500 5.9.5 >here<

VVX 1500 4.0.15 >here<

 

!!! AT YOUR OWN RISK !!!

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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7 REPLIES 7

‎03-04-2025 03:10 PM

HP Recommended

Hello @jkuder70 ,

 

Welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Sep 27, 2012 Question: I get the message “Error application not present / Application not Found” on my phones screen

Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-04-2025 03:31 PM

HP Recommended

I do not see the same options on my device scree. maybey because software is too old. it is stuck in reboot cycle. how can i get files on it

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‎03-04-2025 03:54 PM

HP Recommended

Hello @jkuder70 ,

 

how about sharing what you see? Most likely you will need to interrupt the BootLoader and press Cancel to see the same menu.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-04-2025 04:01 PM

HP Recommended

This what I see and then it keeps rebooting over and over doing the same thing. Also, how can I get the proper files for it?

 

polycom 1500 2.jpgpolycom 1500 3.jpgpolycom 1500 4.jpgpolycom 1500 5.jpgpolycom 1500 6.jpgpolycom 1500.jpg

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‎03-04-2025 04:03 PM

HP Recommended

Hello @jkuder70 ,

 

this phone software seems ancient and I doubt you will find the software anywhere. You can try the About button and post what it states.

 

The normal way to recover is to press Setup and then follow the post already shared.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-04-2025 04:09 PM

HP Recommended

This is what I see. We do have other units working. I believe this one has BootBlock 3.0.1about.jpg

Was this reply helpful? Yes No

‎03-04-2025 04:17 PM

HP Recommended

Hello @jkuder70 ,

 

a community search finds >this< old post I responded to.

 

At your own risk as I am not aware that the VVX 1500 software is still hosted anywhere other.

!!! AT YOUR OWN RISK !!!

VVX 1500 5.9.5 >here<

VVX 1500 4.0.15 >here<

 

!!! AT YOUR OWN RISK !!!

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No
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