• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎10-11-2018 04:35 PM

HP Recommended

Hi,

 

my phone has bootrom 3.0.1, and the release notes of the lates UC-software say to follow technical bulletin 695 because at least bootblock 3.0.4 is required.  I have set up an FTP server and have been able to use it to update the software on the phone before, so it's working.  However, the phone only displays that all attempts to update the bootblock have failed.

 

I couldn't find bootblock 3.0.4, so I tried bootrom (assuming that's the same as the bootblock) versions 4.1.3 and 4.1.4.  The web interface doesn't list the latest software when trying to update from there.

 

How can I update the phone to the latest software?

 

 

Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=D Region=0
Platform: Board=2345-17960-001 6 0

Platform: BootBlock=3.0.1 (17960-001) 08-Mar-10 13:18
Application, main: Label=Updater, Version=Citrine 5.3.3.1580 22-Nov-14 09:18

Application, load: Type=SIP, Version=5.1.3.1675 22-Nov-14 09:30

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2019 05:08 AM - edited ‎03-04-2025 04:20 PM

HP Recommended

Hello @hw ,

 

welcome to the Poly Community.

 

The official VVX 1500 Page => here <= has the BootBlock

Please ensure you follow the attached Technical Bulletin 695 Guide for BootBlock conversion

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎10-12-2018 01:01 AM

HP Recommended

Hello @hw,

 

welcome to the Polycom Community.

 

The BootBLOCK is different from the BootROM and I am currently chasing this internally. I cannot give you a timeline at present.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-12-2018 10:29 AM

HP Recommended

Thanks --- the phone is working great so far.  I have a VVX 301, too, and I have to say both of them are wonderful phones with the best voice quality I've ever heared with any phone, which have been quite a few over the years.

 

How can I find out when this problem is resolved?

 

Was this reply helpful? Yes No

‎10-12-2018 10:35 AM

HP Recommended

Hello @hw,

 

I will respond to this post once we fixed this.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-30-2019 05:00 AM

HP Recommended

Any news on this one, will it ever be fixed?

Was this reply helpful? Yes No

‎05-30-2019 05:08 AM - edited ‎03-04-2025 04:20 PM

HP Recommended

Hello @hw ,

 

welcome to the Poly Community.

 

The official VVX 1500 Page => here <= has the BootBlock

Please ensure you follow the attached Technical Bulletin 695 Guide for BootBlock conversion

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-30-2019 06:58 AM

HP Recommended

Thank you very much, it worked flawless.  Now I have:

 

UC Software Version 5.9.2.3446

Updater Version 5.9.7.19340

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.