• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎10-20-2021 02:07 PM - last edited on ‎03-19-2024 10:44 AM by Level 14

HP Recommended

Hi,

 

I've followed the steps on the self-service page attempting to revert from OBi to UCS; however, after applying the firmware URL plus the added string: http://downloads.polycom.com/voice/software/UC_Software_5_9_4_release_sig_split/3111-48820-001.sip.l...,bgu-conv=disable , the VVX250 will not flash back to the UCS firmware from OBi. Have there been any changes to the steps since 2020? Any assistance will be greatly appreciated!

 

OBi Version: 6.4.3.10037

Model: VVX250

Was this reply helpful? Yes No

‎10-20-2021 02:29 PM

HP Recommended

Hello @Mr_Troubleshooter ,

 

Welcome to the Poly Community.


As this was not ever really supported most likely the 5.9.4 release has been removed and therefore the URL is no longer correct.

 

The general advice is to purchase the correct Hardware aka either ObiEdition or UC Software

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-20-2021 09:36 PM

HP Recommended

Hey Steffen,

 

Thanks, I did manage to find the page which hosts the current version of UC software, but it is a .zip file. Do you guys have a server URL where I can download the UC software ver. 6.4.1.2280 straight to the phone? Again, this for the VVX 250. The company I work for has approximately 300 of these UC Polycom phones which were flashed with an experimental OBi software via the guide on Polycom’s website. Trying to see we can get these flashed back to UC.

Was this reply helpful? Yes No

‎10-21-2021 12:29 AM

HP Recommended
From the linked Article:

 

This guide is intended for Google Voice customers with G Suite accounts only.  Converting a VVX X50 model phone to OBi Edition Software is not supported outside of G Suite environments.

Hello @Mr_Troubleshooter ,

 

as shown above, this is meant only for Google Voice and their service so Google would be providing any additional updates to the ObiEdition software.

 

How your organisation managed to flash this on 300 phones is questionable. Also, the "experimental" statement as nothing is experimental with the firmware.

 

I can only remind users that Poly does not officially support this but in order to get you going please use:

 

VVX 150

 

http://downloads.polycom.com/voice/software/UC_Software_6_4_1_release_sig_split/3111-48810-001.sip.ld

 


VVX 250

 

http://downloads.polycom.com/voice/software/UC_Software_6_4_1_release_sig_split/3111-48820-001.sip.ld

 


VVX 350

 

http://downloads.polycom.com/voice/software/UC_Software_6_4_1_release_sig_split/3111-48830-001.sip.ld

 


VVX 450

 

http://downloads.polycom.com/voice/software/UC_Software_6_4_1_release_sig_split/3111-48840-001.sip.ld

 

 

The above can change at any point!

 

From our FAQ:

 

Sep 03, 2019 Question: Can I convert a Poly VVX into ObiEdition or UC Software?

Resolution: The process is not officially supported by Poly.

 

  • If you want a VVX in Obi Edition please purchase the ObiEdition
  • If you want a VVX in UC Software please purchase a VVX in UC Edition

 

I will go ahead and close this topic as this is not a supported scenario

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.