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- VVX 300 Fails on last 512 Bytes of Provisioning

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10-14-2019 03:19 PM
Hello,
I've got a VVX 300, MAC: 64167F98A946 that we've formatted the file system on. It's currently at version 5.9.7. We use Polycom phones with Jive.
The phone doesn't boot, providing 'Application not Found'. I've turned my laptop into a TFTP server that the phone can connect to and download its goodies from, but while it downloads 3111-46161-001.sip.ld, it fails on the last 512 bytes.
Here's the bootlogs:
1011144559|cfg |*|00|Prov|Starting to provision 1011144559|cfg |3|00|Prov|Starting to download file 64167f98a946.cfg 1011144559|copy |3|00|[performRedundant] proxy mode '7' 1011144559|sec |4|00|utilCryptoLightBufferDecrypt: Bad parameters 1011144559|copy |3|00|[connectToProxy] Proxy not supported for mode '7' 1011144559|copy |3|00|'tftp://10.20.64.85/64167f98a946.cfg' from '10.20.64.85' 1011144559|copy |3|00|cfgProvSrvTypeGet()[0] 1011144559|copy |3|00|UtilCopyC::performCurl status data is:avgUploadSpeed(0.000000), uploadSize(0.000000), connTime(0.000000), totalTime(0.026223), ftpEntryPath(NULL) 1011144559|copy |3|00|Download of '64167f98a946.cfg' succeeded on attempt 1 (addr 1 of 1) 1011144559|cfg |3|00|Prov|Updated file 64167f98a946.cfg 1011144559|cfg |*|00|Prov|Starting to update 3111-46161-001.sip.ld 1011144559|copy |3|00|[performRedundant] proxy mode '7' 1011144559|sec |4|00|utilCryptoLightBufferDecrypt: Bad parameters 1011144559|copy |3|00|[connectToProxy] Proxy not supported for mode '7' 1011144559|copy |3|00|'tftp://10.20.64.85/3111-46161-001.sip.ld' from '10.20.64.85' 1011144559|copy |3|00|cfgProvSrvTypeGet()[0] 1011144559|cfg |3|00|New load header information: 1011144559|cfg |3|00|Code length: 0x02C5E778 1011144559|cfg |3|00|Code Checksum: 0x2855D4B9 1011144559|cfg |3|00|Options: 0x00000080 1011144559|cfg |3|00|Recognized container image 1011144559|cfg |3|00|New load header information: 1011144559|cfg |3|00|Code length: 0x0072FA40 1011144559|cfg |3|00|Code Checksum: 0x3B34CCB9 1011144559|cfg |3|00|Options: 0x00000010 1011144559|cfg |3|00|Updater is already present 1011144559|cfg |3|00|Updater in container image 1 is not different 1011144559|cfg |3|00|New load header information: 1011144559|cfg |3|00|Code length: 0x0252DFB0 1011144559|cfg |3|00|Code Checksum: 0x2854E58B 1011144559|cfg |3|00|Options: 0x00000002 1011144559|cfg |3|00|Could not open application file for checking 1011144559|cfg |3|00|Application in container image 2 is different 1011144559|cfg |3|00|Using application 1011144617|cfg |*|00|Prov|Updating the Application 1011144617|cfg |3|00|Using compatible image 0 1011144754|copy |3|00|UtilCopyC::performCurl status data is:avgUploadSpeed(0.000000), uploadSize(0.000000), connTime(0.000000), totalTime(115.103397), ftpEntryPath(NULL) 1011144754|copy |3|00|Download of '3111-46161-001.sip.ld' succeeded on attempt 1 (addr 1 of 1) 1011144754|cfg |4|00|Could not get all 38986508 bytes of the file (got 38985996 bytes) 1011144755|cfg |4|00|Prov|File 3111-46161-001.sip.ld failed to download 1011144755|app1 |4|00|Error downloading 3111-46161-001.sip.ld 1011144755|cfg |3|00|Prov|Image has not changed 1011144755|cfg |4|00|Prov|Provisioning failed 1011144755|app1 |6|00|Error application is not present. 1011144755|app1 |6|00|Uploading boot log, time is Fri Oct 11 14:47:55 2019 1011144755|cfg |*|00|Prov|Finished updating configuration 1011144755|copy |3|00|[performRedundant] proxy mode '7' 1011144755|sec |4|00|utilCryptoLightBufferDecrypt: Bad parameters 1011144755|copy |3|00|[connectToProxy] Proxy not supported for mode '7' 1011144755|copy |3|00|'tftp://10.20.64.85/64167f98a946-boot.log' to '10.20.64.85' 1011144755|copy |3|00|cfgProvSrvTypeGet()[0] 1011144755|copy |3|00|UtilCopyC::performCurl status data is:avgUploadSpeed(331903.000000), uploadSize(92871.000000), connTime(0.000000), totalTime(0.279813), ftpEntryPath(NULL) 1011144755|copy |3|00|Upload of '64167f98a946-boot.log' succeeded on attempt 1 (addr 1 of 1) 1011144800|app1 |5|00|Unknown provisioning state 45. 1011144800|app1 |3|00|Event: Multiple Key Combo 1 1011144800|app1 |6|00|Manual Reboot 1011144808|wdog |*|00|Watchdog Expired: tApp1, 3084
While the phone downloads the sip.ld. file the phone's display transitions from 'Updating ... sip.ld. Please Wait..' to 'Downloading new application', and the bar visually appears to fill completely, but when it reaches the end the phone immdiately displays the 'Application not found' error and restarts.
Thank you for your time,
Solved! Go to Solution.
Accepted Solutions
10-14-2019 03:33 PM
Hello @BrianV ,
Welcome to the Poly Community.
Please do not use a TFTP server. Use FTP instead.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-14-2019 03:33 PM
Hello @BrianV ,
Welcome to the Poly Community.
Please do not use a TFTP server. Use FTP instead.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

10-16-2019 11:13 AM
Hi @SteffenBaierUK,
Thank you for your reply. That did the trick!
I did encounter a reboot loop on the same VVX 310 while I was trying to install 5.9.4 onto it. It would launch the application successfully once and then any reboot requests would cause it to be caught in a reboot loop.
This was resolved by pointing the FTP server to 5.5.4 combined. After that, the phone successfully downloaded and installed the application and behaved normally.
Again, thanks for the help.