VVX 310 Not Obtaining DHCP IP Address?

[SteffenBaierUK]

Hello @Hermskee,

welcome back to the Polycom Community.

Some or a couple of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.

In addition it is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In my role as a Tier 3 support engineer I cannot provide free support to the community.

You need to escalate this as explained originally and provide the following:

• A configuration Backup
  Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
  
  
• A log from when this happens
  Settings > Logging > Global Settings > Global Log Level Limit > Debug
  Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > 1000
  Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
  Settings > Logging > Module Log Level Limits > LLDP > Debug
  Settings > Logging > Module Log Level Limits > CDP > Debug

In addition an explanation if this only happens on a cold or warm boot aka a reboot versus restart or any other circumstances.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services