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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-13-2014 04:25 PM

HP Recommended

Moving from some old Meridian phone to Polycom VVX 310s. I have a Plantonics Vista headset adapter/amp connected to a headset that had a 4 pin quick disconnect cable. I would like to ditch this whole headset adapter/amp if I can. Is that possible? Is there an RJ9 to Plantronics quick disconnect cable that will work? I'm not sure of the names of these connections so I'm having trouble figuring out what to search for.

 

The cable from my current headset plugs into the Vista amp with an RJ9, but that doesn't see to do anything when plugged into the VVX 310. I am guessing the pinout is different.

 

Thanks for any help.

1 REPLY 1

‎10-13-2014 11:23 PM

HP Recommended

Hello mvalpreda,,

The community's VoIP FAQ contains this post here:

 

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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