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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-12-2017 03:09 PM

HP Recommended

While I was troubleshooting a problem we were having with our new vvx 400's, my boss got tired of waiting and decided it would be a good idea to format the file system on his phone. So now the phone only boots to this white screen that says "Error application not present. How do i unscrew this?

7 REPLIES 7

‎01-12-2017 03:22 PM

HP Recommended
Please check the FAQ and utilise the search functionality

Replied via a mobile device
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-12-2017 03:32 PM

HP Recommended

Really?? That's it? Can you provide a link at least?

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‎01-12-2017 11:34 PM

HP Recommended

Hello mchance,

I replied from my mobile phone and links to the FAQ are in my signature.

 

How hard is it to search for "application not present" ?

 

Sep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-13-2017 08:47 AM

HP Recommended

Yes, we have attempted your incredibly vague FAQ instructions for the past 8 hours. We follow the instructions and continually get one failure after another.

Was this reply helpful? Yes No

‎01-13-2017 09:02 AM

HP Recommended

How hard is it to be courteous to people purchasing your products? This has been one of the least helpful forums I have ever participated in and you are one of the rudest moderators I have ever delt with. 

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‎01-13-2017 09:12 AM

HP Recommended

Hello mchance,

Please remember that the "Read First" tells you:

 

Before posting in the community, please utilize the search function, and review the appropriate board Sticky to be sure there isn’t already a similar posted topic. If you are unable to find what you need after searching these resources, please feel free to create a new discussion in the appropriate board

 

I replied outside of my working hours in my spare time ( I do not work in the community!) and provided you with details how you can find the answer.

 

I then once replied again with the exact answer that will solve your issue again outside of my working hours. 

 

If you believe this is rude then this community is maybe not the right platform for you. 

 

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-12-2018 04:05 PM

HP Recommended

Yeah, i have been reading a lot of these threads and StephenBaierUK is just about as rude as i have ever seen on threads that are actually the companies support.  I dont just believe he is rude, i know it.  And maybe if you cant handle customer support, than perhaps this platform is not right for you.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.