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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-16-2015 04:50 PM

HP Recommended

I'm trying to push this config w/ provisioning.  I've tried quite a few things and nothing is working.

 

currently, I have added a custom.cfg file to the phone load and it contains:

 

<ptt ptt.pageMode.enable="1" ptt.pttMode.enable="1" />

 

The phone is pulling this config file *AND* it is enabling pttMode, i get a 'Talk' button.  It is not enabling a "Paging" soft key though.  If I manually enable Group Paging in the webUI or phone console, it does show up.

 

Phones are running 5.2.0.8330 but this seems like a long-standing feature so I don't think firmware version is the issue.

 

Thanks in advance for any help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2015 09:30 PM

HP Recommended
I suggest exporting or backing up your config and simply copying and pasting the very same parameter into your own configuration.

In addition I would suggest using a currently supported software version like 5.2.3

Replied from a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎07-18-2015 09:30 PM

HP Recommended
I suggest exporting or backing up your config and simply copying and pasting the very same parameter into your own configuration.

In addition I would suggest using a currently supported software version like 5.2.3

Replied from a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-12-2016 08:12 PM

HP Recommended

was making a mistake typing ptt.pttMode (copying the pageMode syntax), needed ptt.channel. instead.

Was this reply helpful? Yes No
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