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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello I have a VVX410 phone utilizing

UC Software Version 5.5.0.20556

 

And I can't get it to show the digits being dialed after the initial dialing.

 

I tried adding this configuration:   dialplan.removeEndOfDial="0"      into the .cfg template in my TFTP provisioning server and it still does not show the digits dial after the initial dial.

 

Thanks,

Bumbaa

3 REPLIES 3
HP Recommended

Hello Bumbaa,

welcome back to the Polycom Community.

Are you dialing on hook or off hook and what are you dialing?

 

Can you attach a video and have you tested UC Software 5.5.1 yet?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hey, in this video you can see me dialing the initial number. Then while in the IVR, I dial the extension of 3 digit long ( you can hear it) but it does not display on the screen. I don't know if I am dialing off hook or on hook. Why  I am not able to see the dialed digits after the initial dial.

 

I am currently using the new software:

Current software version :

5.5.1.11526

 

 

 

Youtube Link here PolyCom VVX410 in action

 

 

Thanks,

 

Julien

HP Recommended

Hello Julien,

we do not show the digits once you are connected.

 

If you need this you would need to raise a feature request:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.