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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- VVX 410 loosing registration
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07-02-2015 02:41 PM
Hi I have some problems with my VXX 410.
This is the receptionist phone and has 3x VXX Color expansion units connected to it.
The phone loses it's registration every once in a while (about 90 seconds or so)
My others phones (without any VVX Color exoansion units) are working fine.
So I guess there'S something going on with the phone.
I'm running UC 5.3 for now .. will try 5.4 (just out) in cas it resolves the problem but I doubt it since even downgrading the unit doesn't help.
I'm using FreePBX with the Endpoint Manager.
I attached the config files for reference.
I have quite a few "speeddials" and BLF configured.
Thanks for your help !
Solved! Go to Solution.
Accepted Solutions
09-17-2015 11:10 AM
Hi Phil,
I actually lost the problem once I used an external power supply.
Seems the VVX410 and 3 expansion needs a bit more power then my switch was giving.
07-02-2015 04:23 PM
Hello Francois.Collerette,
welcome to the Polycom Community.
Could you kindly go ahead and log a ticket with your Polycom reseller so they can raise a support case with Polycom?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-05-2015 10:53 PM
Hi Francois,
I had a similar issue with some of my vvx600 (I have externally hosted freepbx as well)
It trurned out it was the firewall configuration
You didnt specify your network layout, so it makes it harder to guess
Hope this helps
Phil