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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- VVX 411 Keypad not working

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09-23-2019 12:14 PM
I have a VVX 411 phone and the numbers 1,2,3 stopped working on the keypad. UC Software version is 5.6.0.20009. I've run the Diagnositcs tool, and they are not being recognized. The phone is about 1 year old, and in an office setting.
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Accepted Solutions
09-24-2019 01:27 AM
Hello @nbroughton ,
Welcome to the Poly Community.
Most likely this would need an RMA. Not knowing the Phones environment it is being used in.
Please provide the MAC address of the unit so we can look up the reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-24-2019 01:27 AM
Hello @nbroughton ,
Welcome to the Poly Community.
Most likely this would need an RMA. Not knowing the Phones environment it is being used in.
Please provide the MAC address of the unit so we can look up the reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN




01-03-2020 01:48 AM
Hello @nbroughton ,
Welcome back to the Poly Community.
Based on the Mac you previously posted WESTCON-CANADA sold the other unit back in 10/07/2018
End Customers are usually unable to open a ticket directly with Poly support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN