• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎04-21-2016 10:25 AM

HP Recommended

What is the difference between the VVX411 vs 410 and the VVX 501 vs the VVX500?

 

If there is a CPU/memory upgrade what are the specs for each model?

 

I need this information in order to help me make a decision on which model I will be deploying.

 

Thank you

7 REPLIES 7

‎04-21-2016 10:33 AM

HP Recommended

Hello LyncBlues,

welcome to the Polycom Community.

Its a simple Hardware Refresh or VVX Portfolio Technology Refresh:

 

  • Adds a single USB port to VVX 401 & VVX 411
  • Processor and Memory performance upgrades
  • Extends lifecycle and investment protection


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-21-2016 10:43 AM

HP Recommended

Thank you for the quick reply.

 

Do you have the actual specifications for the CPU and memory for the models?

Was this reply helpful? Yes No

‎10-21-2016 12:06 PM

HP Recommended

I'm trying to provisioning a VVX411 with Ringcentral

They do not have the especific setup files, the 410 files should work ?

Was this reply helpful? Yes No

‎01-13-2017 05:55 PM

HP Recommended

Does anyone know the actually specs for the Processor and Memory between the two phones?  It's hard to guage if it's worth upgrading if you don't have actual information to compare.  Just saying it's better could mean it's 1% better or twice as fast?  I find it extreamly suspcious that I can't seem to find this information anywhere.  

Was this reply helpful? Yes No

‎01-15-2017 07:55 AM

HP Recommended

Hello qcat,

welcome to the Polycom Community.

You simply wont be able to purchase the "old" versions anymore as we soon stop manufacturing these.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-27-2017 09:41 AM

HP Recommended

Hello,

 

I'm thinking about getting the 411 if that is the newest model (as our standard desk unit).   Are there any special instructions for connecting a plantronics BT headset?   Are there specific models that do or do not work?  Do I need a lifting mechanism?

Was this reply helpful? Yes No

‎01-27-2017 09:47 AM

HP Recommended

Hello boe,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=

 

We support EHS headsets so no lifter required.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.