VVX 500 - "Error, application is not present!" Message - HP Support Community

ConradL · ‎08-12-2023

Polycom VVX500 - Upon initialization/reboot I am getting the following message: “Error, application is not present!” How do I resolve?

SteffenBaierUK · ‎08-13-2023

Hello @ConradL ,

welcome to the HP Poly community.

Please check our FAQ and/or search. For your convenience, some FAQ links can be found in my signature.

Example:

Sep 27, 2012 Question: I get the message “Error application not present / Application not Found” on my phones screen

Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

VVX 500 - "Error, application is not present!" Message

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