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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- VVX 501 Initial Setup splash screen

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06-11-2023 05:34 PM
Hey All!
Just upgraded our phones to 6.4.5 and a bunch of the vvx 501's are showing an initial screen saying to press start to initiate the initial setup, The other option is cancel. The screen stays up for 10-15 seconds before going away and the phone appears registered then. I cannot see where to disable this. Thoughts?
06-12-2023 04:09 AM
Hello @m3j0r ,
Welcome to the Poly Community.
From my personal experience, this is for a single provider in Germany so users can easily register for their service.
Does the phone does this after a factory restore?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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