• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
[FAQ] How can I set up a conference or how many participants can be in the conference?, Click here to find out!
Locked

‎10-28-2015 05:39 AM

HP Recommended

Steffen,

 

Can you elaborate as to why there is such an issue with the 600 when, as you stated, there is no difference b/t it and the 500?

 

Nick

Was this reply helpful? Yes No

‎10-28-2015 06:06 AM

HP Recommended

Hello Nick,

I cannot comment on this as that was the answer that I have received. RingCentral is working on their provisioning platform and at present they do not have a profile specific for the VVX600

 

From a Polycom point of view in regards of the difference I would provision the VVX600 like a VVX500 but again I cannot comment on RingCentral's platform.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-28-2015 06:09 AM

HP Recommended

Is there a workaround that you can help us with? It seems that even if we point the phone to the \vvx500\macaddress url previously provided by RingCentral, the config file download fails. Partially, I believe, because the phone tries to look for a VVX600 directory. Is there something causing the redirection?

Was this reply helpful? Yes No

‎10-28-2015 06:12 AM

HP Recommended

Hello Nick,

Our phones do send phone type information so there may be a script on RingCentrals end.

 

Again Polycom does not have any control over this provisioning platform so I can only suggest you follow up as suggested by RingCentral and use a generic SIP device profile.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-20-2016 04:16 PM

HP Recommended

has this issue been corrected yet?

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.