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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-04-2017 04:07 PM

HP Recommended

I have a 4 VV600 using in Basic mode Standard sip, I purchased a few years ago and would like to update the firmware.

If I go to the phone web interface and go to Utilities > Software Upgrade > Clear Upgrade server ( Current version 5.2.0.8330 )

Server type Polycom Hosted > Check for Updates and no matter what version I select nothing happens the logs are empty.

 

Phone Information Phone Model VVX 600 Part Number 3111-44600-001 Rev:A MAC Address 00:04:F2:84:xx:xx IP Address 192.168.102.105 UC Software Version 5.2.0.8330 Updater Version 5.4.0.8782

1 REPLY 1

‎03-04-2017 11:55 PM

HP Recommended

Hello LEnniBOR,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Apr 21, 2015 Question: Unable to upgrade the Phone via the built in Software Upgrade Web Interface utility

Resolution: This is a current bug and please setup a local provisioning server as shown => here <=. Check the release notes for VOIP-97822


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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