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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-08-2017 02:12 PM

HP Recommended

Hello,

 

I have tried this with 2 Polycom VVX 601 phones.  I connect the phone to the network, get the ip address from the phone's touch display.  Enter the ip address into my web browser and I only see a website from my web host like I typed in a bad domain name.  Also, when I do a traceroute from the VVX 601 to google.com, it works fine.

 

If I plug a Cisco 303 into the same exact ethernet port, then type the Cisco ip address into a web browser, it works fine.  Aka, I see a login page for the Cisco phone.

 

What am I missing when trying to setup this VVX 601?

2 REPLIES 2

‎03-08-2017 03:50 PM

HP Recommended

Hello PolyNube,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

 

or

 

Jul 06, 2016 Question:Since Upgrading to UC Software 5.5.0 in Generic Base Profile I can no longer use HTTP?

Resolution: HTTPS only is supported since UC Software 5.5.0 only. Please check => here <= for more details


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-08-2017 03:57 PM

HP Recommended

Thanks, that helped.  The condensed solution for anyone finding this in the future is to use:

 

https:// and then the ip address from the phone.

 

So it might look like https://192.169.0.100

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