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- VVX Color Expansion Module Not Showing All Extensions

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10-27-2015 07:37 AM
I am having an issue with a VVX Color Expansion Module that I am hoping someone could help with. We are using Polycom VVX 400 phones running software version 5.3.1.0436, and I have successfully configured them using this page. We have the expansion module on our receptionist's desk. I kept the display setup the same on the phone and want all the individual BLF extensions to show up on the expansion module. With our 6 park extensions, we have 25 BLF extensions. My configuration works except it is stopping on attendant.resourceList.19 and will not show 20-25 even though on the Web Configuration page, all BLF extenstions are shown under Line Key Configuration. I am including the configuration changes I made below. Thank you for your help!
lineKey.reassignment.enabled="1" attendant.resourceList.1.address="461" attendant.resourceList.2.address="462" attendant.resourceList.3.address="463" attendant.resourceList.4.address="464" attendant.resourceList.5.address="465" attendant.resourceList.6.address="466" attendant.resourceList.7.address="1006" attendant.resourceList.8.address="3002" attendant.resourceList.9.address="1003" attendant.resourceList.10.address="1001" attendant.resourceList.11.address="5003" attendant.resourceList.12.address="5002" attendant.resourceList.13.address="1002" attendant.resourceList.14.address="3003" attendant.resourceList.15.address="1004" attendant.resourceList.16.address="2001" attendant.resourceList.17.address="4001" attendant.resourceList.18.address="5001" attendant.resourceList.19.address="2002" attendant.resourceList.20.address="1005" attendant.resourceList.21.address="4002" attendant.resourceList.22.address="3001" attendant.resourceList.23.address="1008" attendant.resourceList.24.address="1013" attendant.resourceList.25.address="1010" attendant.resourceList.1.label="Line 1" attendant.resourceList.2.label="Line 2" attendant.resourceList.3.label="Line 3" attendant.resourceList.4.label="Line 4" attendant.resourceList.5.label="Line 5" attendant.resourceList.6.label="Line 6" attendant.resourceList.7.label="Abbie" attendant.resourceList.8.label="Barbara" attendant.resourceList.9.label="Beth" attendant.resourceList.10.label="Brooks" attendant.resourceList.11.label="Carol" attendant.resourceList.12.label="Charlene" attendant.resourceList.13.label="Jennifer" attendant.resourceList.14.label="Jimmy" attendant.resourceList.15.label="Lisa" attendant.resourceList.16.label="Michele" attendant.resourceList.17.label="Nate" attendant.resourceList.18.label="Pam" attendant.resourceList.19.label="Penny" attendant.resourceList.20.label="Scott" attendant.resourceList.21.label="Tyson" attendant.resourceList.22.label="Wes" attendant.resourceList.23.label="Audit Room" attendant.resourceList.24.label="Board Room" attendant.resourceList.25.label="Work Room" attendant.resourceList.1.type="automata" attendant.resourceList.2.type="automata" attendant.resourceList.3.type="automata" attendant.resourceList.4.type="automata" attendant.resourceList.5.type="automata" attendant.resourceList.6.type="automata" attendant.resourceList.7.type="automata" attendant.resourceList.8.type="automata" attendant.resourceList.9.type="automata" attendant.resourceList.10.type="automata" attendant.resourceList.11.type="automata" attendant.resourceList.12.type="automata" attendant.resourceList.13.type="automata" attendant.resourceList.14.type="automata" attendant.resourceList.15.type="automata" attendant.resourceList.16.type="automata" attendant.resourceList.17.type="automata" attendant.resourceList.18.type="automata" attendant.resourceList.19.type="automata" attendant.resourceList.20.type="automata" attendant.resourceList.21.type="automata" attendant.resourceList.22.type="automata" attendant.resourceList.23.type="automata" attendant.resourceList.24.type="automata" attendant.resourceList.25.type="automata" lineKey.1.category="Line" lineKey.2.category="Line" lineKey.3.category="SpeedDial" lineKey.4.category="SpeedDial" lineKey.5.category="SpeedDial" lineKey.6.category="SpeedDial" lineKey.7.category="BLF" lineKey.8.category="BLF" lineKey.9.category="BLF" lineKey.10.category="BLF" lineKey.11.category="BLF" lineKey.12.category="BLF" lineKey.13.category="BLF" lineKey.14.category="BLF" lineKey.15.category="BLF" lineKey.16.category="BLF" lineKey.17.category="BLF" lineKey.18.category="BLF" lineKey.19.category="BLF" lineKey.20.category="BLF" lineKey.21.category="BLF" lineKey.22.category="BLF" lineKey.23.category="BLF" lineKey.24.category="BLF" lineKey.25.category="BLF" lineKey.1.index="1" lineKey.2.index="1" lineKey.3.index="1" lineKey.4.index="2" lineKey.5.index="3" lineKey.6.index="4"
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10-27-2015 07:50 AM
Hello LATechAlumni,
welcome to the Polycom Community.
pretty simple answer as your last configured BLF is 19:
lineKey.25.category="BLF"
The Number 25 does not reflect the BLF's it does reflect the actual physical key you are placing it on.
lineKey.26.category="BLF" lineKey.27.category="BLF" lineKey.28.category="BLF" lineKey.29.category="BLF" lineKey.30.category="BLF" lineKey.31.category="BLF"
Adding the above will show a total of your 25 BLF's
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-27-2015 07:50 AM
Hello LATechAlumni,
welcome to the Polycom Community.
pretty simple answer as your last configured BLF is 19:
lineKey.25.category="BLF"
The Number 25 does not reflect the BLF's it does reflect the actual physical key you are placing it on.
lineKey.26.category="BLF" lineKey.27.category="BLF" lineKey.28.category="BLF" lineKey.29.category="BLF" lineKey.30.category="BLF" lineKey.31.category="BLF"
Adding the above will show a total of your 25 BLF's
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN