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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-04-2016 03:11 AM

HP Recommended

Hello VoIPonaught,

 

we fixed this in version 5.4.5 and later

 

  • VOIP-115056 On VVX 500 and VVX 600 phones, DTMF tones will be played when a user is in an active and non-held call.

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-05-2016 04:24 PM

HP Recommended

Thank you for update, Steffen!

I have actually noticed 5.4.5 2 nights ago (as it was supposed to be released on the 3rd) and was able to download it.

 

We've tested it on couple of phones - so far so good.

 

Question though - 5.5.0 (that has been released earlier this year) still had this bug, would the newer software versions in this line 5.5.x have this bug fixed as well?

 

Thank you!

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‎10-06-2016 12:17 AM

HP Recommended

Hello VoIPonaught,


The release notes will answer this for you. If the FIx would have been already in the "older" 5.5.0 it would state this.

 

The fix for this is in 5.4.5 and the next 5.5.1 and all later versions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-25-2016 04:45 PM

HP Recommended

Thank you for assistance with opening a ticket, Steffen!

 

We tested it internally and will be rolling out to the customer shortly.

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‎11-29-2016 07:27 PM

HP Recommended

We have upgraded customer's phone, no complaints so far.

 

Thank you for assistance with this matter!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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