VVX310 - LAN/PC ports speed problem - HP Support Community

Anonymous · ‎05-22-2018

Hi and welcome, as this is my first post here.

I'm having problems with VVX310 phones. Both have been upgraded to the latest version 5.7.2.1277 and been restored to factory settings.

Now, the thing is - I have two phones:

a) phone A, LAN port connected to unmanaged 1Gb/s switch port, negotiated speed is 1Gb/s

b) phone B, LAN port connected to unmanaged 1Gb/s switch port, negotiated speed is 100Mb/s

Both phones, if PC port is connected to either switch or PC (both devices can go up to 1Gb/s), they negotiate only 10Mb/s.

So there are two problems:

- LAN port speed for phone B

- PC port speed for both phones

The only difference is that phone A has "Rev K" written on the bottom sticker, and phone B - "Rev J".

Any suggestions?

Could those be a firmware issues?

Regards

Lukasz

SteffenBaierUK · ‎05-22-2018

Hello @Lukasz Klibisz,

welcome to the Polycom Community.

We had incidents with certain switches in the past but this was fixed a long time ago.

This needs to come into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Anonymous · ‎05-22-2018

Hi Steffen

Thank you for your prompt reply. What you suggested probably would be my first step, but then again those phones do not have active support anymore.

I can ask distributor for help, if they will be willing to do anything in this case 🙂

Oh, one more thing. Switch probably is not an issue in case of PC ports negotiating 10Mb/s, since only laptop is connected to that port? Customer also reported the same problem with low connection speed for his PC connected to VVX. Any suggestions for this case?

Regards

Lukasz

VVX310 - LAN/PC ports speed problem

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