VVX400 set default Handset Audio louder

[Anonymous]

Hi Everyone,

We have put Polycom VVX400 units in a local business and we need to set the default handset volume to the loudest it can be please?

everytime my client puts the audio up in one call it automatically resets on the next call.

The phones have only been installed for a week and we are getting complaints regarding this. (it seems such a simple issue)

but I can't find the answer.

Please can someone help?

[SteffenBaierUK]

Hello experttechit,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition:

Jan 16, 2014 Question: How can set the Handset/Speaker/Headset volume to a persistent setting / remember the volume?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi,

Thank you for the feedback.

We are using the latest software version on the phone 5.2. Something.

I downloaded the config file and couldn't find anything with the words 'voice' in

[SteffenBaierUK]

Hello experttechit,

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition please follow the FAQ guide. The attached ZIP file contains the explained scenarios.

If you are unable to follow the FAQ please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services