VVX410 Making automatically calls on its Own

Anonymous · ‎12-12-2016

I have VVX 410 in my organization.

We are starting to notice that over the weekend these phones are making calls on their own. My managers phone for instance, in an office with the door closed over the weekend, his phone placed a call on its own, on a sunday afternoon

our lync activity reports confirm that it is his phone placing the calls because it keeps track of mac addresses that placed a call

i've seen a similar issue where this had happened:

http://community.polycom.com/t5/VoIP/Phone-calling-random-contact-on-display-amp-Auto-Answering-on/t...

however the phones that we have deployed don't have touchscreen's so its not necessarily the same issue.

SteffenBaierUK · ‎12-12-2016

Hello Kerry,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎12-12-2016

PolycomVVX-VVX_410-UA/5.3.0.12074

SteffenBaierUK · ‎12-12-2016

Hello Kerry,

This is not a currently supported software version.

A supported software version at present is UC Software 5.5.1 and as a backup 5.5.0

What is the MAC Address of this unit?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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