VVX600 Bluetooth compatibility

Anonymous · ‎01-03-2018

Evening,

I have a pair of Bose Hearphones that cannot be discovered when connecting to a VVX600 phone. They are able to be discovered by my iPhone 8, which is currently running iOS 11.1.1. However, I am able to connect a Plantronics Voyager Legend without issue to the VVX.

I did find and read the forum post about another customer who was using a VVX601 with a pair of Bose QC35's, which required a firmware update to the phone for them to be able to be recognized. Is this something that would be similar to this phone? My VVX600 is currently operating at firmware version 7.4.2.4243.

The Bose Hearphones utilize Bluetooth protocols, Bluetooth 4.2, A2DP, HFP/HSP, AVRCP and BLE. According to the owners guide for the VVX600 only requires HFP/HSP. Is there a possible solution here?

Thanks.

SteffenBaierUK · ‎01-03-2018

Hello

You did not post any recognizabe software version. The FAQ contains a post how to check this and once you upgrade to a currently supported software as already mentioned in the original other post they will work.

Replied via a mobile device

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-05-2018

I apologize, I was looking in an incorrect location. The firmware version that is currently on my VVX 600 is 4.1.6.5112.

Is there an update available?

Thanks,

Micaela

SteffenBaierUK · ‎01-06-2018

Hello @MicaelaO,

As already outlined the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

The current latest version is 5.7.0

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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