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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-04-2016 09:31 AM

HP Recommended

Hi,

 

I have a polycom soundpoint IP 335.  I'm not able to save the volume for the handset. It reverts back to the default. I have other similar model and they are able to retain the volume setting ok.

Is there a way to somehow get this one phone working properly?  How or where do I unlock the default volume for the handset?

 

Regards,

5 REPLIES 5

‎07-04-2016 10:13 AM

HP Recommended

Hello Tyfighter,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition what are the details of the other device?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-04-2016 10:30 AM

HP Recommended

Hi SteffenBaier.

 

SIP version is 3.3.5.0247. 

BootRom is 4.2.3.0003

 

I have compared the settings and versions from the other phone and they are identical.

 

Regards,

Was this reply helpful? Yes No

‎07-04-2016 10:57 AM

HP Recommended

Hello Tyfighter,

SIP Software 3.3.5 is no longer a supported software and you really should upgrade your phone to UC Software 4.0.10 as this includes important security updates etc.

 

Looking at your configuration you should check the 

 

voice.volume.persist.handset

Parameter.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-04-2016 11:02 AM

HP Recommended

Thanks Steffen.

 

How does one check the configuration for this phone.  I logged in from the web for the phone but I don't see that parameter.

 

Regards,

 

Tyson

Was this reply helpful? Yes No

‎07-04-2016 11:07 AM

HP Recommended

Hello Tyfighter,

this old Software Version does not offer the possibility to backup the currently running configuration. Also less parameters are exposed via the Web Interface.

 

Newer Versions since UC Software can backup configuration or import configuration files.

 

You would have to check on your provisioning server.

 

Everything else is documented in the FAQ or the Admin Guide.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.