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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-11-2024 03:06 PM

HP Recommended
Product: Poly CCX 600

We added speed dial through Kandy business admin portal and polycom ccx600 phone went on reboot loop. I would like to know whether it is a known issue or can we try adding speed dial through web configuration of the phone or can we device parameter in kandy business admin portal to see if it is working ?

However could you please share the device parameter for speed dial and instructions to add that ?

Tags (1)
6 REPLIES 6

‎07-11-2024 03:10 PM

HP Recommended

Hello @Saikrish1 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application version you use. For example Microsoft Teams, Zoom rooms, openSIP etc.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

This is stated in the FAQ or the Read 1st section, explaining why this is important.

 

For your actual issue have you contacted Kandy support already?

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-11-2024 03:24 PM

HP Recommended

Yes.

 

Poly CCX 600 ( 7.2.1.1826 , 7.3.0.16841 ) . reboot loop occurred on both of these version after adding speed dial.

Was this reply helpful? Yes No

‎07-11-2024 03:30 PM

HP Recommended

Hello @Saikrish1 

 

this is ancient software. You have not yet replied if this is being used as a SIP phone or with any other provider.

 

PVOS 8.1.6 for Microsoft Teams or Zoom or if openSIP PVOS 9.0.0 is a current supported version.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-11-2024 03:39 PM

HP Recommended

It is a SIP phone registered with Kandy business services.

Was this reply helpful? Yes No

‎07-11-2024 03:43 PM - edited ‎07-11-2024 04:12 PM

HP Recommended

So, do you recommend that we upgrade to 9.0.0, add speed dial, and test?

Was this reply helpful? Yes No

‎07-11-2024 11:44 PM

HP Recommended

Hello @Saikrish1 

 

I suggest you use a currently supported software like PVOS 9.0.0 or 8.1.6 and if the issue still occurs work with Kandy support to get them to look at the logs.

 

If this fails work with HP Poly support in your region. Details are in my signature.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.