Solved: Web management of a Soundstation IP 7000 - Page 2 - HP Support Community

SteffenBaierUK · ‎07-01-2015

Hello Fábio Moura BR ,

welcome to the Polycom Community.

Thanks for your reply but the standard Admin password is 456 and the User Password is 123.

I am not sure who changed yours to the combination that you found.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎08-28-2015

As several people have suggested, it worked with Firefox and Chrome, but not IE.

Usually it's the other way around.

It's sad that none of the Polycom staff mentioned this, you'd think they'd know.

SteffenBaierUK · ‎08-29-2015

@scheweja wrote:

I have a new Soundstation IP 7000 and when I try to go to that Soundstation's IP address to manage it via the web, I get an pop up window for the user name and password. This is very different than what I see in the manual. I tried the user name of "Admin" with the default password and even "User" with "123" with no luck.

Any ideas?

Thank you.

Hello Mike,

welcome to the Polycom Community.

As you can see by the above quote the original Posters (back in 2012 when IE 11 did not even exist) issue was that they did not know the Standard Username of Password.

Therefore the original repy to this and some of the other poster was what the standard password is if not changed.

The answer / link to the FAQ post also explains how to reset the password if the phone still boots from the provisioning server.

Your reply is completely irrelevant as you have a issue with a certain browser.

The poster also marked the post that the reply provided fixed their issue.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎07-06-2016

With the latest Firmware you need to view the web management portal in IE11 Compatabilitly view otherwise you wont be able to log in with the normal default passwords. Otherwise use Chrome or Firefox and you wont need to do this.

User: 123

Admin: 456

Hope that helps

Anonymous · ‎07-25-2019

Not true. Just add the site to the Trusted Sites list, and Compatibility View Settings list, then it works in I.E.

Web management of a Soundstation IP 7000

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