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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-11-2017 07:24 AM

HP Recommended

Hi

 

Is there an XML API function available to restart the phone? 

 

I have some SoundPoint devices which won't support the REST API so I'm looking for a way to remote restart them, without having to use the web admin or send a NOTIFY from the SIP server.

 

Thanks

David

8 REPLIES 8

‎01-11-2017 09:24 AM

HP Recommended

Hello David,


welcome to the Polycom Community.

Prior to UC Software 5.4.0 that is the only possibility.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-26-2017 05:31 PM

HP Recommended

so how can I use REST to reboot Polycom (5.5.1)?

Was this reply helpful? Yes No

‎07-27-2017 12:00 AM

HP Recommended

Hello Mine,

welcome to the Polycom Community.

The REST API is at present reserved to our Interoperability and service provider partners.

 

I can only assume you are an simple end customer so you do not have access to this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-27-2017 09:30 AM

HP Recommended

Hello,

We have hundreds of Polycom VVX phones, (possibly to up thousands) as we deploy them..

What is the best way to administratively reboot them?
Thanks.

 

Was this reply helpful? Yes No

‎07-27-2017 10:03 AM

HP Recommended

Hello mine,

Could I kindly ask you to action on my reply?

 

The only other way is via the FAQ described SIP INFO Header.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-02-2017 02:53 PM

HP Recommended

<apps apps.restapi.enabled="1" />

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‎08-03-2017 02:19 AM

HP Recommended

Hello mine,

enabling the API via the configuration Parameter or simply via the Web UI still does not provide you with the relevant required documentation.

 

I already replied to this prior.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-02-2017 08:17 AM

HP Recommended

We were faced with the same problem.  We needed to reboot about 250 VVX 410 phones on a nightly basis.  We were on older firmware and a reboot was the only way to update the directory.

 

I wrote a powershell script that would log into our cisco access layer switches, and would run 'show cdp neighbors | poly'.  This would give me all of the Polycom phones and the interface that they were plugged into.  The script would then drop into each interface, one by one, and run 'power inline never', and then 'power inline auto'.  This would disable and re-enable the POE for the interface, essentially rebooting the phone.  It would take a few hours to get through all the phones, but it was pretty solid for the 8 months it needed to run (we updated our phones to newer firmware and no longer needed to reboot the phones).

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