boot parameters issue

[Anonymous]

Hello,

When I power up my Polycom soundpoint IP650 it takes me to the message "waiting for Initialising" and then it changes to "Failed to get boot parameters via DHCP" the three options i am given it reboot (which repeats this process) setup and about.

How can I go about fixing this issue? 

thank you

[Anonymous]

When I power up my Polycom soundpoint IP650 it takes me to the message "waiting for Initialising" and then it changes to "Failed to get boot parameters via DHCP" the three options i am given it reboot (which repeats this process) setup and about.

How can I go about fixing this issue? 

thank you

[SteffenBaierUK]

Hello @Spam708 ,

Welcome to the Poly Community.

Is this a brand new unboxed SoundPoint or was this at some stage working?

From our FAQ:

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

Are you sure you are not getting any additional error messages like this:

Sep 27, 2012 Question: I get the message “Error application not present / Application not Found” on my phones screen

Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server

Most likely you need to set up a local server and via the setup, menu point your phone to it to download a compatible current software like 4.0.15

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier