could not contact boot server using existing config

Anonymous · ‎02-27-2013

I am getting error on my Polycom device Soundpoint ip301 "couldnot contact boot server using existing config" and later "0004f2191d54.cfg". I tried to rest it to factory setting but still giving same error message. Kindly Suggest.

SteffenBaierUK · ‎02-27-2013

Hello Narinder,

welcome to the Polycom Community.

The communitys VoIP FAQ contains this post here:

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-01-2013

HI Steffen,

I am sorry to say but this solution didnt worked. May be i am doing some thing wrong. But i didnt find the shown setups on My Device. I am using Soundpoint ip301 Model. Kindly suggest

Narinder

SteffenBaierUK · ‎03-01-2013

Hello Narinder,

the screenshots shown in the linked post are from out current products. Your SPIP301 is end of sale / life and a very old phone.

As explained in the post you will need a provisioning server and the software for the SPIP301.

The latest supported software is SIP 3.1.8 and can be found => here <=

Please use the FAQ as it explains everything.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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