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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-19-2012 05:34 AM

HP Recommended

Hi,

 

I'm trying to follow some Polycom documentation which describes using the device.cfg file in the Config folder of the UC Software zip file. This file is not there in 402 or 401 version.

 

How can I get this file?

 

Many thanks

 

 

3 REPLIES 3

‎04-19-2012 09:13 AM

HP Recommended

Hello ppulham,

 

welcome to the Polycom Community.

 

I have raised this internally but in the meantime you can just browse to the Phones Web Interface,

 

Click on Utilities > Click on Phone Backup & Restore and then click on Backup.

 

The device.x Parameters will be listed there.

 

Any change to Device set via an additional file must start with device.set="1" and then actual feature, example device.prov.serverType="FTP" must be set in addition with device.prov.serverType.set="1"

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-23-2012 05:03 AM

HP Recommended

Can I also bring to your attention that the filename techsupport.cfg is metnioned in the Admin Guide but does not exist in the Config directory, is there a way to get this information from the phone?

 

Many thanks

Was this reply helpful? Yes No

‎04-23-2012 05:15 AM

HP Recommended

Well,

 

the Admin Guide clearly states:

 

Available by special request from Polycom Customer Support.

 

Above will only be supplied if a Polycom Service Request is raised via Polycom Support and is necessary for the troubleshooting.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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