factory reset polycom vvx300

jam85 · ‎12-11-2014

Would like to factory reset vvx300 firmware 5.0.1. The phone is already provisioned and has a new admin password that nobody knows.

Is there a method/password that can be applied from keypad before or after boot up that can reset this handset.

tried many online options to no avail

Thanks

SteffenBaierUK · ‎12-11-2014

Hello ,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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jam85 · ‎12-11-2014

thanks

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