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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-16-2016 07:07 AM

HP Recommended

Hello ,

at the bottom of the Unit it will say CX5000HD and the software version shown in your photo tells me it is a CX5000HD.

 

You will need to reboot it as any damage would already be done.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎11-16-2016 07:46 AM

HP Recommended

Thnx man, is working again.

WIll accept answer.

In the meantime... What kan I do with that ethernet connection on the machine? 

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‎11-16-2016 07:52 AM

HP Recommended

Cannot find a way to accept an answer, maybe because I am not the originator of this post.

 

For the records:

I found a sticker on the bottom of the device which somehware stated the characters 'HD'. So as per instruction I rebooted the device (on commandprompt type:   cx5000manage.exe -m:cfg -r   ) .

After this everything worked again.

 

 

Cheers, Eric

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