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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi

Can anyone provide the right configuration syntax to disable the on-hook dialing feature in the VVX handsets. Just to be clear I want to disable the functionality where user can dial number from key pad (while handset is onhook) then pressing "dial" soft key to send off call. I am testing with VVX400 running firmware 5.4.7. I tried to used the below configurations to no avail. Please advise.

 

<ALL feature.urlDialing.enabled="0"/> 

or 

 <up up.onHookDialingEnabled="0"/>

 

 

 

10 REPLIES 10
HP Recommended

Hello @jam85,

welcome back to the Polycom Community.

The ULR parameter has nothing to do with off hook dialing and the other parameter was for the SpectraLink 8400 series handsets only.

 

What is the reason for this request ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Client requested to limit agent phones to only be able to call 4 digit extensions. This was accomplished with modification of the digit map configuration. However we later found out that agents can bypass this limitation and actually make regular calls (10 or 7 digits) if "on-hook" dialing is performed.

 

Thank you

 

 

HP Recommended

Hello @jam85,

Usually either the 

dialplan.x.applyToUserDial

or

dialplan.applyToUserDial

should cover this and is enabled by standard.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

That per guide that setting is already on by default and still digit map is not applied to on-hook dialing. For reference here is my digit map (<dialplan dialplan.digitmap="911|xxxx|*xx|#xx" />)

HP Recommended

Hello @jam85,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

I suggest you use the above and check the digitmap. I just did a R456R123R to test and once dialed on hook and press dial it would dial 123.

 

The next step would be a support ticket.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks. I have already created a support ticket and haven't reached a resolution either which makes me wonder if disabling onhook dialing is even possible.

HP Recommended

@jam85

 

what is the SR in question?

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

1-9084369056

HP Recommended

Hi all,

 

this is now an Enhacement Request ENH-3503

 

Best Regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.