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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-07-2016 01:41 PM

HP Recommended

Hi me again

 

i have one telephone thatt refuse to display name id on incoming call or display PAI. it has the same profile as any other phone, i did all possible reset and nothing is working. i did screen capture on the telephone and seems field is there but empty

 

YvesC

 

2 REPLIES 2

‎01-07-2016 02:38 PM

HP Recommended

Hello YvesC,

welcome back to the Polycom Community.

 

Before posting a new topic it would be of interest if you solved your issue => here <= ?

In addition it is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server.


If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-07-2016 02:55 PM

HP Recommended

no problem for the resolution of previous topic i will post the resolution tommorrow. for the server i'm using it's a freepbx version 12 with all patch. Phone is running version 5.3.

 

YvesC

 

Was this reply helpful? Yes No
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