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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-07-2017 08:48 AM

HP Recommended

Hi

 

I am trying to find firmware  for my soundstation, i have f/w 3.3.3.0069 installed bootrom 4.0.1

searching the website i beleive i require 4.0.1 but i am unable to download

 

Thanks

 

Mark

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2017 03:40 AM

HP Recommended

Hello Mark,

Nimans sold this SOUNDSTATION IP 5000  back in 27/03/2015 so from our perspective its out of warranty and Nimans could open a Pay Per Incident / PPI ticket with Polycom support.

 

I suggest you look at this:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Most likely a firewall is dropping the connection or some other timer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
9 REPLIES 9

‎02-07-2017 08:52 AM

HP Recommended

Hello Mark,

welcome to the Polycom Community.

The Support Page here has all the Software:

 

http://support.polycom.com/content/support/North_America/USA/en/support/voice/soundstation_ip_series...

 

Please remember if you are using SIP please use UC Software 4.0.11

If you are using LYNC please use 4.1.1

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-07-2017 09:32 AM

HP Recommended

 

I get a message sayiing the image is not compatible

in the tftp log i have missing bootloader files ?

 

Thanks

 

Mark

Was this reply helpful? Yes No

‎02-07-2017 09:39 AM

HP Recommended

Hello Mark,

our support page is being updated so please also use this:

 

http://support.polycom.com/PolycomService/support/us/support/eula/ucs/UCagreement_combined_4_4_0_upg...

 

Both of the files must be unzipped into the directory.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-07-2017 09:44 AM

HP Recommended

I get a message saying the page is not available

 

thanks

 

Mark

Was this reply helpful? Yes No

‎02-07-2017 10:00 AM

HP Recommended

try the attached 

https://ftp-irl.polycom.com/CdSlcfAFYBFWA7lVYsaWj5JUR

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-14-2017 03:37 AM

HP Recommended

Hi

 

I still have the issue where my call disconnects atfer 15 minutes, i have upgraded the firmware any ideas

 

Phone Model SoundStation IP 5000 Part Number 3111-30900-001 Rev:G MAC Address 00:04:F2:F3:F3:16 IP Address 192.168.216.52 UC Software Version 4.0.11.0583 BootROM Software Version 5.0.11.0282

 

Thanks

 

Mark

Was this reply helpful? Yes No

‎02-14-2017 03:40 AM

HP Recommended

Hello Mark,

Nimans sold this SOUNDSTATION IP 5000  back in 27/03/2015 so from our perspective its out of warranty and Nimans could open a Pay Per Incident / PPI ticket with Polycom support.

 

I suggest you look at this:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Most likely a firewall is dropping the connection or some other timer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-14-2017 08:30 AM

HP Recommended

Hi

 

I managed to resolve the issue by changing the following

 

(Unify openscape voice (sip pbx)

 

"nat.keepalive.interval" value "55". 

 

Thanks

 

Mark

 

 

Was this reply helpful? Yes No

‎02-14-2017 08:33 AM

HP Recommended

Hello Mark,

thanks for the headsup on this.

 

For everyone else:

 

  • The keep-alive interval in seconds. Sets the interval at which phones sends a keepalive packet to the gateway/NAT device to keep the communication port open so that NAT can continue to function. If Null or 0, the phone does not send out keepalive messages.

The standard value of this parameter is 0

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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