speed dial keeps asking "enter more digits"

Anonymous · ‎08-06-2015

Hi,

In the directory of my phone SPIP321, I have several speeddials with a simple dialplan. But each time i try to use a speeddial, both via keyboard or directory, my polycom phone asks "enter more digits". At that point, i can only enter the pound key (#) and nothing happens.

What's causing this message? How do I get my phone to dial+send with speeddials?

Many thanks in advance,

hans

Soundpoint SPIP 321

Firmware SIP 4.0.7

My Dialplan.digitmap is "10x|7xx" with "dialplan.applyToDirectoryDial" option enabled

My directory is (snippet):

<directory><item_list><item><fn>109</fn><ln>Voicemail</ln><ct>1</ct><sd>1</sd><rt>1</rt><dc/><ad>0</ad><ar>0</ar><bw>0</bw><bb>0</bb></item> ....

SteffenBaierUK · ‎08-06-2015

Hello Hans,

welcome to the Polycom Community.

The Speed Dial you selected is 1 but the SPIP / SSIP Phones support over 100 Speed Dials (from my memory) so have you tried 01# instead?

The Digitmap is only working when the phone is off hook.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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