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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-18-2024 07:01 AM

HP Recommended
Operating System: Microsoft Windows 11

I am trying to setup my poly c60 to switch between teams and sip.  we had this setup before but we had to switch out the c60 and now when i enable sip and configure it will only use sip and not go back and forth between the two.  i know we had some help with this before but they no longer around.  

2 REPLIES 2

‎01-18-2024 07:30 AM

HP Recommended

Hello @tlaugh ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

From our publicly avaibale VoIP FAQ:

 

July 21. 2020 Question: Can a Poly Trio C60 support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?

Resolution: Take a look at the Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams >here<

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-18-2024 07:34 AM

HP Recommended

Sorry Software Version is 8.1.5.1737

Software Version8.1.5.1737
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