Audio disappeared after driver updates

[WilburMiyas]

I didn't use my pc for a couple of years and have recently decided to use it again, But keep in mind prior to the updates i did for the drivers my audio was working perfectly fine, but when i updated my audio disappeared completely. 

im not the smartest so i tried using chatgpt to help me fix this, i did powershell commands, installled the new drivers via websites given but nothing works, i dont know what to do. ive had no sound for a week now, not even bluetooth gives audio

[Pallipurath · Accepted solution]

Hi @WilburMiyas 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that the Bluetooth audio also stopped working, I would not immediately assume the physical speakers are the problem. That points more toward a Windows audio/driver configuration issue. I would request you to please follow the steps:

• Press Windows + X → Device Manager.
• Expand Sound, video and game controllers.
• Look for entries such as:
  • Realtek Audio
  • High Definition Audio Device
  • Intel Smart Sound Technology
  • AMD/NVIDIA/Intel audio device
• Right-click the main audio device → Uninstall device.
• If you see “Attempt to remove the driver for this device”, check it.
• Click Uninstall.
• Restart the PC.

Windows should attempt to reinstall the audio device automatically after the restart. If not request you to please install the driver from the link.

Click here for detailed steps.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!