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‎11-21-2016 01:28 PM

HP Recommended
Product: HP ENVY Phoenix h9-1440eo
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

I've got an issue that I'd like help resolving. I just upgraded from windows 8 to 10, but now the beats audio interface/software is missing and I can't seem to get it back. What do I do?

I have an HP ENVY Phoenix h9-1440eo

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2016 01:31 PM

HP Recommended

Hi:

 

See if installing this driver gets the Beats audio to work again.  Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

View solution in original post

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3 REPLIES 3

‎11-21-2016 01:31 PM

HP Recommended

Hi:

 

See if installing this driver gets the Beats audio to work again.  Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

Was this reply helpful? Yes No

‎03-22-2017 07:50 PM

HP Recommended

Hello! im currently having the same issue... i just wnted to know if the solution is valid for all models... my model is 

HP ENVY 17-j170ca Leap Motion SE Notebook PC..

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‎03-22-2017 07:57 PM

HP Recommended

Hi, @CesarAguero :

 

No, it would not be valid.

 

You would use the W10 IDT audio driver from your PC's support page.  Install and restart the PC.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

 

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