Distorted Speaker Output

[dopplerdave]

The audio coming from the sound bar under the screen is very distorted. It sounds like a voice cone has come loose. I don't think it is the drivers because the audio sounds fine if I plug in headphones or use the Bluetooth output to my hearing aides. This is a brand new desktop under warranty but I cannot get anyone at the HP support center to answer. The wheelie just goes around and around.

[itsmyname]

@dopplerdave -- This is a brand new desktop under warranty but I cannot get anyone at the HP support center to answer. 

Sigh. There are a few participants in this peer-to-peer discussion forum who self-identify as HP Employees, in addition to this forum's "moderators". Maybe, your message will be noticed by one of them, and they will open a "back-door" to HP Support.

Can you use your smart-phone to record some audio-output from your computer, and play-back that recording, while talking to HP Support, to try to convince them that the sound is distorted.

Can you use the audio-controls to "pan" the audio-sounds to "100%-left-speaker-and-0%-right-speaker", and then vice-versa, to see if just one speaker is problematic?

[dopplerdave]

Good idea, thanks. The right speaker is definitely the bad one; the left sounds OK.

I bought this from HP when I was in the US a few weeks ago, but it is with me in central Mexico now. I am sure that will create all sorts of problems getting it fixed. But I will try again to get hold of HP Support next week. Maybe they are all off on vacation this week.  I'm reluctant myself to disassemble the case without some instructions.

[itsmyname]

@dopplerdave --  I'm reluctant myself to disassemble the case without some instructions.

That is a wise decision. 

Sometimes, one can find a YouTube video like "disassembly replace hard-drive HP All-In-One" that demonstrates the complexity of servicing your type of computer.

[dopplerdave]

OK I have verified that my new all in one desktop has a bad right side loudspeaker and is under warranty. How do I contact HP support to see about getting it fixed? Their on-line system does not ever answer me. The weelie just goes around and around for hours.

[itsmyname]

@dopplerdave -- access: Contact Official HP® Support – Canada | HP® Customer Support

and click "Check Warranty Status". Does that lead you to something, such as a telephone-number, or a web-form that you must complete and submit?

Are you using Microsoft Edge, or Internet Explorer (hidden, but still available in Windows 10) or Google Chrome, or Firefox to access the HP web-pages?

[dopplerdave]

There is nothing on the link that says "check warranty status". There is a box that shows my model and says IN WARRANTY. When I click Contact Us, I get a wheelie that never stops.

I bought this PC in the US but brought it with me to Mexico. But I have tried using a VPN to contact HP in case that is the problem, but get the same result. I am using Firefox. Do you think that is the problem?

[itsmyname]

@dopplerdave -- what I see is:

So, I see Check Warranty Status and start a case.

I am using Microsoft Edge, not Firefox. I don't know if that makes a difference.

[dopplerdave]

This is very frustrating. It checks my warranty that it is valid, but when I try to contact anyone, I just get a blank screen with four squares in the middle that change colors in a CW direction. This goes on forever. I tried Edge as well as Firefox and it is the same. I also tried using a VPN but that did not help either. Is this normal?

[itsmyname]

@dopplerdave --  Is this normal?

I hope not.

Do you have access to some other computer, just in case there is something "funky" with your computer?