I recently did some updates that were advised on Hp Support Assistant - I think it was an audio driv

[Highhorselog]

I recently did some updates that were advised on Hp Support Assistant - I think it was an audio driver but can't remember which one. Since I updated, it now says in the B&O Audio Control (Realtek Audio Control doesn't support for this machine). I have tried to restore and followed the instructions given on the help section but nothing seems to work.  When I open device manager and go to sound Output Devices it only shows the audio device on the second Think Vision Monitor that I am using.  It no longer displays my B&O Speakers.

[Irwin6]

Hi @Highhorselog,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the B&O audio control on your Laptop after a recent update.

As you are not sure which audio driver was installed that created the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Kindly refer to the steps on this link to perform system restore on your laptop and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Highhorselog]

Unfortunately this did not correct my issue.  Please be aware that this is an HP Envy Desktop All-In-One 34 c1075

[Irwin6]

Hi @Highhorselog,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support