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Lerton11
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Solved!

No sound after reinstalling windows

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HP compaq
Microsoft Windows 7 (32-bit)

After I reinstalled windows, the sound was gone and I mean the sound chip integrated in the computer. I tried installing all kind of drivers, but nothing helps. It shows as there is no sound device conected. So is there some software/driver that woukld make computer see and use the integratedsound chip?

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Paul_Tikkanen
Level 21
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It changes everything since the dc7800 and dc7900 use a different audio chip than the dc5700/dc7700 does.

 

You need this W7 audio driver for the dc7900...

 

This package contains the driver for the ADI High-Definition (HD) Audio CODEC in the supported desktop models and operating systems.

 

ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45615.exe

 

 

View solution in original post

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Paul_Tikkanen
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Hi:

 

What is the full model number or product number of your PC?

 

The product number can be found on the same sticker as the serial number.

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Lerton11
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HP compaq DC5700|

P.s. Doing troubleshoot doesn't help

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Paul_Tikkanen
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Hi:

 

You should be able to use the W7 32 bit audio driver directly from Realtek.

 

Accept the agreement.  Download and install the 1st driver on the list -- 32 bit.

 

http://www.realtek.com.tw/DOWNLOADS/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT... Definition Audio Codecs

 

If that doesn't work, use the Vista Business 32 bit audio driver from the dc5700 support page.

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Lerton11
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Neither of them worked. It still shows me no sound icon and when I press the icon it shows that it detected a problem and when trying to fix it, it can't fix it, shows as if no sound devices are connected.

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Lerton11
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No ideas for fix?

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Paul_Tikkanen
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143,817 67,381 22,583 34,684
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Unfortunately, not from me.

 

I have worked on many dc5700's/dc7700's and those drivers should have worked.

 

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Lerton11
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I just got news, that the actual name of pc is HP Compaq DC7900. But I am guessing that changes nothing 😞

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Paul_Tikkanen
Level 21
Level 21
143,817 67,381 22,583 34,684
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HP Recommended

It changes everything since the dc7800 and dc7900 use a different audio chip than the dc5700/dc7700 does.

 

You need this W7 audio driver for the dc7900...

 

This package contains the driver for the ADI High-Definition (HD) Audio CODEC in the supported desktop models and operating systems.

 

ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45615.exe

 

 

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